From 2bada8eac5dd8d72be65509124d18b23d87fdf6a Mon Sep 17 00:00:00 2001
From: zhongrj <646384940@qq.com>
Date: Fri, 16 Jun 2023 16:08:07 +0800
Subject: [PATCH] 外呼响应结果修改
---
skjcmanager/skjcmanager-service/skjcmanager-sm/src/main/java/cn/gistack/sm/intelligentCall/service/impl/CallServiceImpl.java | 505 ++++++++++++++++++++++++++++++++++++++++++++++++++++++++
1 files changed, 504 insertions(+), 1 deletions(-)
diff --git a/skjcmanager/skjcmanager-service/skjcmanager-sm/src/main/java/cn/gistack/sm/intelligentCall/service/impl/CallServiceImpl.java b/skjcmanager/skjcmanager-service/skjcmanager-sm/src/main/java/cn/gistack/sm/intelligentCall/service/impl/CallServiceImpl.java
index 985dff2..fafa8fc 100644
--- a/skjcmanager/skjcmanager-service/skjcmanager-sm/src/main/java/cn/gistack/sm/intelligentCall/service/impl/CallServiceImpl.java
+++ b/skjcmanager/skjcmanager-service/skjcmanager-sm/src/main/java/cn/gistack/sm/intelligentCall/service/impl/CallServiceImpl.java
@@ -1,7 +1,510 @@
package cn.gistack.sm.intelligentCall.service.impl;
+import cn.gistack.sm.intelligentCall.constant.CallConstant;
+import cn.gistack.sm.intelligentCall.constant.ZtConstant;
+import cn.gistack.sm.intelligentCall.entity.Scene;
+import cn.gistack.sm.intelligentCall.mapper.CallTaskMapper;
+import cn.gistack.sm.intelligentCall.service.CallService;
+import cn.gistack.sm.intelligentCall.vo.CallTaskResultVO;
+import cn.gistack.sm.intelligentCall.vo.CallTaskStatistic;
+import com.alibaba.fastjson.JSON;
+import com.alibaba.fastjson.JSONArray;
+import com.alibaba.fastjson.JSONObject;
+import com.baomidou.mybatisplus.core.metadata.IPage;
+import lombok.extern.slf4j.Slf4j;
+import org.apache.commons.lang3.RandomUtils;
+import org.apache.commons.lang3.StringUtils;
+import org.springframework.beans.factory.annotation.Autowired;
+import org.springframework.http.*;
import org.springframework.stereotype.Service;
+import org.springframework.util.DigestUtils;
+import org.springframework.util.LinkedMultiValueMap;
+import org.springframework.util.MultiValueMap;
+import org.springframework.web.client.RestTemplate;
+import java.text.SimpleDateFormat;
+import java.time.LocalDateTime;
+import java.time.format.DateTimeFormatter;
+import java.util.*;
+import java.util.stream.Collectors;
+
+@Slf4j
@Service
-public class CallServiceImpl {
+public class CallServiceImpl implements CallService {
+
+ @Autowired
+ private CallTaskMapper callTaskMapper;
+
+ @Autowired
+ private RestTemplate restTemplate;
+
+// @Value("${dial.task.url}")
+ private String url = CallConstant.HOST;
+
+// @Value("${dial.task.empId}")
+ private String empId = CallConstant.empId;
+
+// @Value("${dial.task.appId}")
+ private String appId = CallConstant.AppKey;
+
+// @Value("${dial.task.appSecret}")
+ private String appSecret = CallConstant.AppSecret;
+
+// @Value("${dial.task.scenesId}")
+ private String scenesId = CallConstant.scenesId;
+
+// @Value("${dial.task.callingNumbers}")
+ private String callingNumbers = CallConstant.callingNumbers;
+
+ private static final String CONTENT_TYPE = "application/json; charset=UTF-8";
+ private static final String ACCEPT_TYPE = "application/json";
+ private static final String ACCEPT_ENCODING = "gzip";
+
+ private final static String CREATE_TASK_URL = "/api/task/createTask.json";
+ private final static String CALL_DETAIL_URL = "/api/task/callDetail.json";
+
+ /**
+ * 创建任务
+ * @param map
+ * @return
+ */
+ @Override
+ public List<String> createTask(Map<String,Object> map) {
+ List<Map<String, String>> params = (List<Map<String, String>>) map.get("list");
+ String requestUrl = url + CREATE_TASK_URL;
+ LocalDateTime now = LocalDateTime.now();
+ String timestamp = now.format(DateTimeFormatter.ofPattern("yyyy-MM-dd HH:mm:ss SSS"));
+ String transId = generateTransId(now);
+ String taskName = now.format(DateTimeFormatter.ofPattern("yyyy年MM月dd日HH:mm:ss")) + "智能外呼";;
+ if(null!= map.get("taskName") && !map.get("taskName").equals("")){
+ taskName = map.get("taskName").toString();
+ }
+ String[] numbers = StringUtils.split(callingNumbers,",");
+ String taskScheduleTime = LocalDateTime.now().plusHours(1).format(DateTimeFormatter.ofPattern("yyyy-MM-dd HH:mm:ss"));
+ if (null!=map.get("taskScheduleTime") && !map.get("taskScheduleTime").equals("")){
+ taskScheduleTime = map.get("taskScheduleTime").toString();
+ }
+ String scenesIds = scenesId;
+ if (null!=map.get("scenesId") && !map.get("scenesId").equals("")){
+ scenesIds = map.get("scenesId").toString();
+ }
+ JSONArray arr = getCalleeInfo(params);
+ HttpHeaders httpHeaders = new HttpHeaders();
+ httpHeaders.add("Content-Type", CONTENT_TYPE);
+ httpHeaders.add("Accept", ACCEPT_TYPE);
+ httpHeaders.add("Accept-Encoding", ACCEPT_ENCODING);
+ JSONObject paramJson = new JSONObject();
+ paramJson.put("taskName", taskName);
+ paramJson.put("scenesId", scenesIds);
+ paramJson.put("callingNumbers", numbers);
+ paramJson.put("taskScheduleTime", taskScheduleTime);
+ paramJson.put("calleeData", arr);
+ paramJson.put("empId", empId);
+ String token = getToken(appId, timestamp, transId, appSecret, paramJson.toJSONString());
+ JSONObject headerJson = new JSONObject();
+ headerJson.put("appId", appId);
+ headerJson.put("timestamp", timestamp);
+ headerJson.put("transId", transId);
+ headerJson.put("token", token);
+ JSONObject bodyJson = new JSONObject();
+ bodyJson.put("head", headerJson);
+ bodyJson.put("body", paramJson);
+ HttpEntity<String> stringHttpEntity = new HttpEntity<>(bodyJson.toJSONString(), httpHeaders);
+ log.info("创建超汛限智能外呼任务请求参数：{}", bodyJson.toJSONString());
+ ResponseEntity<String> response = restTemplate.postForEntity(requestUrl, stringHttpEntity, String.class);
+ log.info("创建外呼任务请求结果：{}", response.getBody());
+ if (response.getStatusCode() != HttpStatus.OK) {
+ log.error("创建智能外呼任务失败：{}", response.getStatusCode());
+ }
+ JSONObject jsonObject = JSON.parseObject(response.getBody());
+ Boolean success = jsonObject.getBoolean("success");
+ String taskId = "";
+ if (success){
+ //通过任务名称查询taskId
+ taskId = callTaskMapper.getTaskIdByTaskName(taskName);
+ }
+ List<String> list = new ArrayList<>();
+ list.add(response.getBody());
+ list.add(taskId);
+ list.add(success.toString());
+ // 返回
+ return list;
+ }
+
+ /**
+ * 获取通话详情
+ * @param taskId
+ * @param calleeNumber
+ * @return
+ */
+ @Override
+ public Object getCallDetail(String taskId, String calleeNumber) {
+ String requestUrl = url + CALL_DETAIL_URL;
+ LocalDateTime now = LocalDateTime.now();
+ String timestamp = now.format(DateTimeFormatter.ofPattern("yyyy-MM-dd HH:mm:ss SSS"));
+ String transId = generateTransId(now);
+ HttpHeaders httpHeaders = new HttpHeaders();
+ httpHeaders.add("Content-Type", CONTENT_TYPE);
+ httpHeaders.add("Accept", ACCEPT_TYPE);
+ httpHeaders.add("Accept-Encoding", ACCEPT_ENCODING);
+ JSONObject paramJson = new JSONObject();
+ paramJson.put("taskId", taskId);
+ paramJson.put("calleeNumber", calleeNumber);
+ JSONObject bodyJson = new JSONObject();
+ bodyJson.put("head", getHeadJson(appId, timestamp, transId, appSecret, paramJson.toJSONString()));
+ bodyJson.put("body", paramJson);
+ HttpEntity<String> stringHttpEntity = new HttpEntity<>(bodyJson.toJSONString(), httpHeaders);
+ ResponseEntity<String> response = restTemplate.postForEntity(requestUrl, stringHttpEntity, String.class);
+ log.info(response.toString());
+ if (response.getStatusCode() == HttpStatus.OK) {
+ JSONObject responseJson = (JSONObject) JSONObject.parse(response.getBody());
+ assert responseJson != null;
+// return JSONObject.parseObject(responseJson.getString("data"), CallBackDetailVO.class);
+ return response.getBody();
+ }
+ return null;
+ }
+
+ private String getToken(String appId, String timestamp, String transId, String appSecret, String body) {
+ String sb = "appId" + appId + "timestamp" + timestamp + "transId" + transId + body + appSecret;
+ return DigestUtils.md5DigestAsHex(sb.getBytes());
+ }
+
+ private JSONObject getHeadJson(String appId, String timestamp, String transId, String appSecret, String body) {
+ String token = getToken(appId, timestamp, transId, appSecret, body);
+ JSONObject headerJson = new JSONObject();
+ headerJson.put("appId", appId);
+ headerJson.put("timestamp", timestamp);
+ headerJson.put("transId", transId);
+ headerJson.put("token", token);
+ return headerJson;
+ }
+
+ private String generateTransId(LocalDateTime now) {
+ String s = "000000" + RandomUtils.nextLong(0, 999999);
+ String randomStr = StringUtils.substring(s, -6);
+ return now.format(DateTimeFormatter.ofPattern("yyyyMMddHHmmssSSS")) + randomStr;
+ }
+
+ /**
+ * 封装被呼人对象
+ * @param params 被呼人信息
+ * @return 被呼人数组
+ */
+ private JSONArray getCalleeInfo(List<Map<String, String>> params) {
+ JSONArray arr = new JSONArray();
+ params.forEach(map -> {
+ String phone = map.get("phone");
+ String name = map.get("name");
+ String code = map.get("code");
+ String userName = map.get("userName");
+ String userId = map.get("userId");
+ String over = map.get("over");
+ if (StringUtils.isNotEmpty(phone) && StringUtils.isNotEmpty(name)) {
+ JSONObject json = new JSONObject();
+ json.put("被叫号码", phone);
+ json.put("水库名称", name);
+ json.put("水库编码", code);
+ json.put("用户名", userName);
+ json.put("用户id", userId);
+ json.put("超汛限多少米", over);
+ arr.add(json);
+ }
+ });
+ return arr;
+ }
+
+ /**
+ * 查詢任务列表数据
+ * @param page
+ * @param callTask
+ * @return
+ */
+ @Override
+ public IPage<CallTaskStatistic> getCallListPage(IPage<CallTaskStatistic> page, CallTaskStatistic callTask) {
+ return page.setRecords(callTaskMapper.getCallListPage(page,callTask));
+ }
+
+ /**
+ * 查询呼叫详情列表信息
+ * @param callTaskResult
+ * @param page
+ * @return
+ */
+ @Override
+ public IPage<CallTaskResultVO> getCallTaskResultListPage(IPage<CallTaskResultVO> page, CallTaskResultVO callTaskResult) {
+ List<String> list = new ArrayList<>();
+ if (null!= callTaskResult.getAreaName() && !callTaskResult.getAreaName().equals("")){
+ // 查询所有下级区域code
+ list = getAllChildrenAreaByAreaCode(callTaskResult.getAreaName());
+ }
+ List<CallTaskResultVO> resultListPage = callTaskMapper.getCallTaskResultListPage(page, callTaskResult,list,null);
+ return page.setRecords(resultListPage);
+ }
+
+ /**
+ * 导出呼叫详情列表信息
+ * @param callTaskResult
+ * @return
+ */
+ @Override
+ public Object getCallTaskResultList(CallTaskResultVO callTaskResult) {
+ List<String> list = new ArrayList<>();
+ List<String> idsList = new ArrayList<>();
+ if (null!= callTaskResult.getAreaName() && !callTaskResult.getAreaName().equals("")){
+ // 查询所有下级区域code
+ list = getAllChildrenAreaByAreaCode(callTaskResult.getAreaName());
+ }
+ if (null!= callTaskResult.getIds() && !callTaskResult.getIds().equals("")){
+ // 查询所有下级区域code
+ idsList = Arrays.asList(callTaskResult.getIds().split(","));
+ }
+ List<CallTaskResultVO> resultListPage = callTaskMapper.getCallTaskResultListPage(null, callTaskResult,list,idsList);
+ // 返回
+ return resultListPage;
+ }
+
+ /**
+ * 查询智能外呼统计数据-按日期-行政区统计
+ * @param callTaskStatistic
+ * @return
+ */
+ @Override
+ public Object getOutgoingStatisticList(IPage<CallTaskStatistic> page,CallTaskStatistic callTaskStatistic) {
+ List<String> list = new ArrayList<>();
+ if (null!= callTaskStatistic.getAdName() && !callTaskStatistic.getAdName().equals("")){
+ // 查询所有下级区域code
+ list = getAllChildrenAreaByAreaCode(callTaskStatistic.getAdName());
+ }
+ // 勾选导出行政区 id 组装
+ if (null!= callTaskStatistic.getIds() && !callTaskStatistic.getIds().equals("")){
+ list = Arrays.asList(callTaskStatistic.getIds().split(","));
+ }
+ // 判断是否分页
+ if (null!= callTaskStatistic.getIsPage()){
+ return callTaskMapper.getOutgoingStatisticList(null,callTaskStatistic,list);
+ }
+ return page.setRecords(callTaskMapper.getOutgoingStatisticList(page,callTaskStatistic,list));
+ }
+
+ /**
+ * 查询智能外呼统计数据-行政区统计
+ * @param callTaskStatistic
+ * @return
+ */
+ @Override
+ public Object getOutgoingStatisticByArea(CallTaskStatistic callTaskStatistic) {
+ return callTaskMapper.getOutgoingStatisticByArea(callTaskStatistic);
+ }
+
+ /**
+ * 查询所有下级区域
+ * @param areaCode
+ * @return
+ */
+ private List<String> getAllChildrenAreaByAreaCode(String areaCode) {
+ return callTaskMapper.getAllChildrenAreaByAreaCode(areaCode);
+ }
+
+ /**
+ * 通过水库编码获取行政区名称
+ * @param adCode
+ * @return
+ */
+ private String getAreaNameByAdCode(String adCode) {
+ // 通过adCode查询区域名称
+ return callTaskMapper.getAreaNameByAdCode(adCode);
+ }
+
+ /**
+ * 通过行政区编号获取水库名称
+ * @param areaCode
+ * @return
+ */
+ private List<String> getWaterNameByAreaCode(String areaCode) {
+ // 通过行政区编号获取水库名称
+ return callTaskMapper.getWaterNameByAreaCode(areaCode);
+ }
+
+ /**
+ * 根据条件自动创建外呼任务
+ * @param params
+ * @return
+ */
+ @Override
+ public List<String> createCallTaskByParam(Map<String, Object> params) {
+ // 自动创建任务的 4个条件 1：呼叫人数 2：调度时间 3：是否超汛限 4：多少天内呼叫过的不呼叫（天数）
+ //1. 调用中台接口查询出所有需要发任务的水库巡查责任人相关信息（该处需要将是否超汛限条件传入）
+ JSONArray jsonArray = getZtWaterMangerData(params);
+ // 过滤得到手机号集合（排查手机号为null的数据）
+ List<Scene> totalList = filterJsonToList(jsonArray);
+ //2. 查询外呼多少天内已呼叫过的人员手机号集合信息
+ // 计算开始时间，结束时间
+ computationTime(params);
+ // 查询对应数据
+ List<String> list = callTaskMapper.getCallUserPhoneByParam(params);
+ //3. 比对中台得到的数据和外呼已呼叫信息，从中随机取出呼叫人数的信息
+ Set<Scene> taskRandomList = getCreateTaskRandomList(params, totalList, list);
+ //4. 传入调度时间和随机得到的人员信息进行任务的创建并返回
+ params.put("list",setForListMap(taskRandomList));
+ // 调度时间处理
+ params.put("taskScheduleTime",new SimpleDateFormat("yyyy-MM-dd").format(new Date())+ " " +params.get("taskScheduleTime") + ":00");
+ // 创建任务并返回结果
+ return createTask(params);
+ }
+
+ /**
+ * hashSet 转 List<Map<String,String>>
+ * @param taskRandomList
+ * @return
+ */
+ private List<Map<String,String>> setForListMap(Set<Scene> taskRandomList) {
+ List<Map<String,String>> list = new ArrayList<>();
+ for (Scene scene : taskRandomList) {
+ Map<String, String> map = new HashMap<>();
+ map.put("phone",scene.getPhone());
+ map.put("name",scene.getWaterName());
+ map.put("code",scene.getWaterCode());
+ map.put("userName",scene.getUsername());
+ map.put("userId",scene.getPhone());
+ map.put("over","");
+ // 加入集合
+ list.add(map);
+ }
+ return list;
+ }
+
+ /**
+ * 获取随机呼叫的相关信息
+ * @param params
+ * @param totalList
+ * @param list
+ */
+ private Set<Scene> getCreateTaskRandomList(Map<String, Object> params, List<Scene> totalList, List<String> list) {
+ Integer personNumber = ZtConstant.person_number;
+ if (!params.get("personNumber").equals("")){
+ personNumber = Integer.parseInt(params.get("personNumber").toString());
+ }
+ // 先取差集
+ List<Scene> sceneList = totalList.stream().filter(item -> !list.contains(item.getPhone())).collect(Collectors.toList());
+ // 如果差集数量不够 预定的数量（超汛情况），则从未超汛情况数据中补齐预定的数量
+ if (sceneList.size()<personNumber){
+ Map<String, Object> map = new HashMap<>();
+ map.put("isOver",0);
+ // 查询未超汛的数据
+ JSONArray jsonArray = getZtWaterMangerData(map);
+ // 过滤得到手机号集合（排查手机号为null的数据）
+ List<Scene> sceneListNoOver = filterJsonToList(jsonArray);
+ // 取差集
+ List<Scene> differenceSceneListNoOver = sceneListNoOver.stream().filter(item -> !list.contains(item.getPhone())).collect(Collectors.toList());
+ // 再随机抽取对应人员手机号
+ Set<Scene> hashSet = new HashSet<>();
+ // 先将超汛的加入集合
+ for (Scene scene : sceneList) {
+ hashSet.add(scene);
+ }
+ // 未超汛的补充
+ personNumber = personNumber - sceneList.size();
+ Random random = new Random();
+ for (int i = 0; i < differenceSceneListNoOver.size(); i++) {
+ // 获取随机数作为下标索引
+ int num = random.nextInt(differenceSceneListNoOver.size());
+ // 保存到 hashSet ，保证唯一
+ hashSet.add(differenceSceneListNoOver.get(num));
+ // 数量达到预期设定退出循环
+ if (hashSet.size() == personNumber) {
+ break;
+ }
+ }
+ return hashSet;
+ }else {
+ // 再随机抽取对应人员手机号
+ Set<Scene> hashSet = new HashSet<>();
+ Random random = new Random();
+ for (int i = 0; i < sceneList.size(); i++) {
+ // 获取随机数作为下标索引
+ int num = random.nextInt(sceneList.size());
+ // 保存到 hashSet ，保证唯一
+ hashSet.add(sceneList.get(num));
+ // 数量达到预期设定退出循环
+ if (hashSet.size() == personNumber) {
+ break;
+ }
+ }
+ return hashSet;
+ }
+ }
+
+ /**
+ * 将 jsonArray 取出手机号得到新的集合
+ * @param jsonArray
+ * @return
+ */
+ private List<Scene> filterJsonToList(JSONArray jsonArray) {
+ List<Scene> list = new ArrayList<>();
+ for (int i = 0; i < jsonArray.size(); i++) {
+ if (null != jsonArray.getJSONObject(i).get("user_phone") &&
+ !jsonArray.getJSONObject(i).get("user_phone").equals("")){
+ Scene scene = new Scene();
+ scene.setPhone(jsonArray.getJSONObject(i).get("user_phone").toString());
+ scene.setUsername(jsonArray.getJSONObject(i).get("user_name").toString());
+ scene.setUserId(jsonArray.getJSONObject(i).get("user_phone").toString());
+ scene.setWaterName(jsonArray.getJSONObject(i).get("res_nm").toString());
+ scene.setWaterCode(jsonArray.getJSONObject(i).get("res_cd").toString());
+ // 加入集合
+ list.add(scene);
+ }
+ }
+ return list;
+ }
+
+ /**
+ * 计算时间
+ * @param params
+ */
+ private void computationTime(Map<String, Object> params) {
+ long l = System.currentTimeMillis();
+ Integer day = ZtConstant.day_number;
+ // 获取天数
+ if (null != params.get("day")){
+ day = Integer.parseInt(params.get("day").toString());
+ }
+ long m = 60*60*24*1000*day;
+ // 相减得到时间
+ Long x = l-m;
+ // 格式化日期
+ String startTime = new SimpleDateFormat("yyyy-MM-dd").format(new Date(x));
+ String endTime = new SimpleDateFormat("yyyy-MM-dd").format(new Date(l));
+ // 加入到参数中
+ params.put("startTime",startTime);
+ params.put("endTime",endTime);
+ }
+
+ /**
+ * 调用中台接口查询出所有需要发任务的水库巡查责任人相关信息（该处需要将是否超汛限条件传入）
+ * @param params
+ * @return
+ */
+ private JSONArray getZtWaterMangerData(Map<String, Object> params) {
+ //设置请求头
+ HttpHeaders headers = new HttpHeaders();
+ headers.add(ZtConstant.header_key, ZtConstant.header_value);
+ //封装请求头
+ HttpEntity<MultiValueMap<String, Object>> formEntity = new HttpEntity<MultiValueMap<String, Object>>(headers);
+ try {
+ //有请求头，有参数请求
+ ResponseEntity<String> responseEntity =
+ restTemplate.exchange(ZtConstant.patr_person_api+"?is_over="+params.get("isOver"),
+ HttpMethod.GET,
+ formEntity,
+ String.class);
+ JSONObject jsonObject = JSON.parseObject(responseEntity.getBody());
+ JSONArray jsonArray = JSONArray.parseArray(jsonObject.get("resultList").toString());
+ // 返回
+ return jsonArray;
+ } catch (Exception e) {
+ e.printStackTrace();
+ }
+ return null;
+ }
}
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